Driving through Sabah’s scenic landscapes is an unforgettable experience, but even the most careful drivers can face unexpected accidents. If you’re renting a car, knowing the right steps to take will protect your safety, avoid legal trouble, and ensure you get the help you need fast. Cooperate with your agent and submit required documents for insurance claim purposes as different company have different policy.

CHECK YOUR CAR FOR EMERGENCY TOOLS

1. Prioritize Safety First

• Stay calm and take a deep breath before acting.

• Switch on hazard lights immediately.

• If safe, move the car to the roadside to avoid blocking traffic.

2. Check for Injuries

• Check yourself, your passengers, and others involved.

• If anyone is hurt, call 999 (Malaysia’s emergency number) immediately for an ambulance and police.

3. Call the Police

In Malaysia, all accidents involving injury, death, or significant damage must be reported.

• Dial 999 or head to the nearest police station.

• Get a police report, you’ll need it for insurance and the rental company.

4. Contact Your Rental Company Immediately

Have their emergency number saved in your phone. Most rental companies in Sabah operate 24/7 hotlines.

• Provide details: time, location, damage, and injuries.

• Follow their instructions on towing, repairs, or car replacement.

5. Document the Scene

• Take clear photos of the accident, road conditions, and any visible damages.

• Note license plates, driver names, phone numbers, and insurance details.

*for illustration only

6. Do Not Admit Fault on the Spot

Even if you think you caused it, let the insurance and police determine responsibility.

7. Useful Emergency Numbers in Sabah

• Police & Ambulance: 999

• Fire & Rescue: 994

• Sabah General Hospital (Kota Kinabalu): +60 88-517 555

• Tourist Police Hotline: +60 3-2149 6590

8. After the Accident

• Keep all paperwork, including police reports and receipts for expenses.

• Follow up with the rental company regarding your deposit or insurance claim.

Pro Tip: Before driving off with your rental, check if it has valid insurance coverage for accidents, towing, and replacement.