• Delivery and collection within 10 KM radius will be FREE of charge. Delivery and collection above 10KM incur charges of MYR1.50 / KM. The hirer will be informed for the additional charge for delivery and collection.
• Additional charge of out of working hour MYR20 per  for delivery and collection before 08:00AM and after 17:00PM.

Driver’s Age And Licence Reguirements

• The drivers must be between 21 and 70 years old. Other nationals who hold a valid driving licence in English can drive in Malaysia for a maximum of 3 months. Probational license holders will not be accepted. 

Minimum Rental

• Minimum rental is one day rate. 

Mileage Policy

• 300km/day, example if you rent 3 day you will have total 900km mileage quota. Before proceed booking, make sure your destination and mileage quota is enough to cover the whole trip. If we found that the quota is over when returning the vehicle, the cost charge base on RM1/km extra.

Vehicle Collection

• Please bring original of your identity card/passport, driving licences, business card or any relevant document to verify your working/home address.

• During vehicle collection, the hirer is required to check for any damage or missing part to the vehicles. If the hirer found any damage or missing part before collect the vehicle please inform our staff immediately. Any damage or missing part that is not reported earlier will be considered under the hirer responsibility.

Insurance & Excess

All vehicles are fully insured with a standard motor vehicle policy. However, the hirer is responsible for an excess amount depending on the vehicle group and selected coverage tier. Three coverage tiers are available:

 

Coverage Tiers & Excess Liability

Vehicle Group	Standard(No Add-On)	Collision DamageWaiver (CDW)	CDW – FullCoverage	CDW Full CoverageDaily Rate
Group A(Perodua Axia)	RM 2,000	RM 1,000@ RM30/day	RM 0	50% of daily rate
Group B(Myvi, Bezza, Saga, Persona)	RM 3,000	RM 2,000@ RM40/day	RM 0	50% of daily rate
Group C(Alza, Avanza, Aruz, Hilux,Vios, Innova, Urvan, Hiace, Staria)	RM 5,000	RM 3,000@ RM50/day	RM 0	50% of daily rate
Group D(Fortuner, Camry, Starex, Vellfire)	RM 10,000	RM 5,000@ RM50/day	RM 0	50% of daily rate

 

Standard Insurance (Default – Included in All Rentals)

All vehicles come with standard motor vehicle insurance at no additional cost. However, the hirer remains responsible for an excess in the event of a covered incident:

 

Group	Vehicles	Excess Liability
Group A	Perodua Axia	RM 2,000
Group B	Myvi, Bezza, Saga, Persona	RM 3,000
Group C	Alza, Avanza, Aruz, Hilux, Vios, Innova, Urvan, Hiace, Staria	RM 5,000
Group D	Fortuner, Camry, Starex, Vellfire	RM 10,000

 

Collision Damage Waiver (CDW)

An optional add-on that reduces the hirer’s excess liability. Available at a fixed daily rate per vehicle group:

 

Group	Standard Excess	CDW Reduced Excess	CDW Daily Rate
Group A	RM 2,000	RM 1,000	RM 30/day
Group B	RM 3,000	RM 2,000	RM 40/day
Group C	RM 5,000	RM 3,000	RM 50/day
Group D	RM 10,000	RM 5,000	RM 50/day

 

Collision Damage Waiver (CDW) – Full Coverage

An optional premium add-on charged at 50% of the vehicle’s daily rental rate. CDW – Full Coverage completely waives the hirer’s excess liability to RM0 for all covered incidents, regardless of vehicle group.

 

What CDW – Full Coverage includes:

• Full waiver of excess to RM0 for collision between two moving objects
• Coverage for accidental damage to the rental vehicle from collision
• Absorption of third-party damage costs where a claim against third-party insurance is unsuccessful, provided the hirer supplies all required third-party driver details (name, IC/Passport, driving licence, and vehicle registration number)

 

What CDW – Full Coverage does NOT cover (exclusions apply to all tiers):

• Tyre punctures or burst tyres
• Fuel errors (wrong fuel type used)
• Underbody and overhead damage – at hirer’s own risk at all times
• Damage caused by negligence, illegal, or improper use of the vehicle
• Damage from driving on unsealed, unmade, or off-road surfaces – all insurance is void in such cases
• Battery damage caused by forgotten or left-on electrical devices
• Loss or damage to vehicle accessories
• Damage while the vehicle is stationary – fully under the hirer’s responsibility regardless of coverage tier selected

 

General Insurance Conditions (All Tiers)

• The hirer must contact our representatives immediately in the event of any accident or car theft.
• A police report must be made within 24 hours of the incident or from the time the theft or loss is discovered, and must be obtained in writing.
• For incidents involving a third party, the hirer must collect the third party’s full details: name, IC/Passport number, driving licence, and vehicle registration number.
• All coverage tiers are void if the vehicle is driven on unsealed or unmade roads or surfaces.
• Stationary damage is not covered under any insurance tier and is subject to full excess liability under the hirer’s selected plan.

Note: CDW – Full Coverage is calculated at 50% of the standard daily rental rate at the time of booking. Discounted rental rates do not affect the CDW – Full Coverage calculation.

Deposit

• No security deposit if hirer can provide relevant document such as identity card/passport, driving licenses, business card or any relevant document to verify your working/home address.

Outskirts / Outstation Usage

• The published rental rate are for city area usage only, please refer to our sales person / website calculate rate  to get the extra rates for outskirt usage. They shall give you the quote price depends on the fartest location usage of the vehicle.

Penalties

• Smoking is prohibited inside the car. Penalty MYR300 will be charged for cleaning any unpleasant odour.

• All traffic/parking summons (if any) will be under hirer responsibility. Penalty MYR50 will be charged if the customer failed to pay the summons within the time specified after we send notification.

• For long term rental, the hirer is responsible to return the car at our nearest branch if the car is due for servicing. We reserve the right to charge penalty of MYR1.00 per KM after 500 KM exceeding the service limit.
• If provided car usage location destination not match during rental car, we will charge minimum RM200 outskirt usage without informing us.

Speed Limit

• In Sabah, Malaysia, the general speed limits are as follows:
  • Urban Areas: 50 km/h (31 mph)
  • Rural Roads: 90 km/h (56 mph)
  • Highways: 110 km/h (68 mph)

  However, specific speed limits may vary depending on local signage, road conditions, and specific road types. Always be attentive to posted speed limit signs and adjust your driving accordingly.

Returning The Vehicle

• Please inform us if you want to return or extend the rental.

Cancellation Policy

• → All cancellation must be notified 24 hours before the pick up date. We reserve the right to charge full day rental for cancellation less than 24 hours

  → In the event of early termination or before the rental agreement period end, the hirer has no right to refund any or part of the charges.→ All cancellations must be notified with formal notice, in writing, 24 hours before the pick up date. We reserve the right to charge full day rental for cancellation less than 24 hours.

  → Formal notice in writing must be email to [email protected] with subject cancellation of Reservation Number (Booking No).

  → We must receive a cancellation notice a minimum of 24hrs before the pick up date (vehicle collection).

  → We will process the refund (not full amount) deduct processing fee within 14 working days.

  → No refund will be given for hirer fails to show up (cancellation without notice).

  → If a booking is cancelled within 7 to 14 days from pick up, the renter will be charged 30% of the rental amount as cancellation fee and the balance will be refunded back.

  → If a booking is cancelled within 2 to 7 days from pick up, the renter will be charged 50% of the rental amount as cancellation fee and the balance will be refunded back.

  → If a booking is cancelled within 1 day from pick up, the renter will be charged 80% of the rental amount as cancellation fee and the balance will be refunded back.

Refund

In the event that there is a refund required, the refund will be credited back to you in the same method as your payment. Please note that refunds will take up to 14 working days to process.

 

 

Additional Provisions

1. Vehicle Availability Guarantee:
   In the event that the booked vehicle is not available at the time of rental, the company will provide a similar or better vehicle (free upgrade) at no additional cost to the hirer.
2. Peak Season and Last-Minute Booking Policy
   During peak seasons (e.g., major holidays, school breaks, and public celebrations), vehicle availability is highly limited. Bookings made within 14 days prior to the peak season are considered last-minute and may be subject to availability constraints. If the reserved vehicle becomes unavailable and no suitable replacement can be offered, we will notify you promptly and provide a full refund. We strongly encourage early reservations during peak periods to ensure availability. Visit this site to learn more public holiday in sabah malaysia.
3. Legal Compliance:
   • The hirer agrees to comply with all local traffic laws and regulations. Any legal infractions incurred during the rental period are the hirer’s responsibility.
4. Vehicle Use:
   • The vehicle is to be used only for lawful purposes. Use of the vehicle for illegal activities, racing, or transporting hazardous materials is strictly prohibited.
5. Vehicle Return Condition:
   • The vehicle must be returned in the same condition as it was rented, excluding normal wear and tear. The hirer is liable for any damage or excessive dirt requiring special cleaning.
6. Fuel Policy Not Full Tank:
   • A refueling fee plus the cost of fuel will apply if the vehicle is not returned with same level when hirer received the car.
7. Privacy Policy:
   • The hirer’s personal information will be used strictly for rental purposes and will not be shared with third parties without consent, except as required by law.
8. Amendments:
   • The company reserves the right to amend these terms and conditions without prior notice. The updated terms will be provided at the time of rental.

By renting a vehicle, the hirer agrees to all the terms and conditions listed above.